FAQ

  • When do I get a confirmation email?

           In most cases, you will receive an email with the booking voucher with all your booking details. If you still have not received it after a moment, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.

 

  • How do you modify a reservation?

           You can modify your reservation as per reservation policy through the website, for any other request you can contact us to info@akilitravel.com.

 

  • Can I choose the type of bed I want, request a smoking or non-smoking room, or request an interconnecting room?

           All special requests are subject to availability and cannot be guaranteed by Akili Travel. Akili Travel will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.

 

  • Can I add extra bed/baby cot in my room?

           The availability of extra bed/baby cot depends on properties rooms configuration. Additional cost for children, including extra beds, are subject to hotels policies.

 

  • Is breakfast included in the room rate?

           If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room plan.

 

  • Where can I see the payment policy for my booking?

           The information about it would be available in term and conditions inside Akili Travel website. Also, hotels will inform about there payment policy on booking conditions (Flexible or Prepaid rate).

 

  • I have completed my payment, but I need to cancel my reservation. How do I get my refund?

           Send an email to info@akilitravel.com you will be credited with the refund value as per reservation policies. Bank fees can be applied, and we cannot be responsible of this external fees. The prepayment or not cancellable reservation will not be refund as per hotels policies.

 

  • My booking has been cancelled, when will I be refunded?

           If your booking has been cancelled, Akili Travel will refund you if the reservation does have a flexible rate. In case of prepaid or not cancellable reservation hotels policy will be applied. The refund processing time may take 7 to 10 opening days and depends on your bank.

 

  • Where can I find the cancellation policy?

            You should be able to find it on booking conditions and the cancellation policy along with other room and hotel information. Also before the payment, on the recap booking you will see all the cancellation policy provided by the hotel.

 

  • How do I know if my booking was cancelled?

           After you cancel a booking, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.

 

  • My payment was declined, but I would still like to book, what to do?

           Please contact us info@akilitravel.com as the booking might still be active.

 

  • Is it safe to make the payment online?

           Yes, nothing is more important to us than the privacy and integrity of your personal information. We do use a secure payment PCI DSS Level 1 certified payment service provide. More information about our payment platform at www.dpogroup.com .

 

  • Can I make changes or cancel my booking due to COVID-19?

           Any changes you wish to make to your booking is dependent on the hotel policies on reservations. Due to the ongoing impact of COVID-19, certain destinations continue to impose and modify restrictions on travel. Please check to see whether your destination has any travel restrictions prior to booking with Akili Travel.

 


Last updated at : 08 Mar 2021